surveys are now done online.
at the end of the survey, a coupon for $3 off a $15 purchase may be printed!
- coupon expires 2 weeks from day printed.
- 3 surveys allowed per 30 days, per computer
- Coupon is valid for one in-store purchase only, which includes at least $15 of eligible product (Sales tax not included). Upon use, coupon barcode will be deactivated.
- not valid on purchase of prescriptions, prescription co-pays, Medicare or Medicaid prescriptions, lottery tickets, tobacco, alcohol products, money orders, gift cards, prepaid cards, stamps, licenses, other mailing services, online purchases or any other items excluded by law.
- May not be combined with any like offers.
rite aid's facebook post...
"We apologize for any difficulties you are experiencing with the $3 off a $15 purchase coupon offered for participating in our customer satisfaction survey. The offer is no longer available, but our stores will honor any receipts that have the survey invitation already printed on them. Simply present the receipt with the survey invitation at the time of checkout."
rite aid employee memo...
7/26/2011
Review Customer Survey Change
Date Due: IMMEDIATELY
Effective immediately, we have changed the invitation on our register receipts for the customer survey. We are no longer offering a $3.00 incentive on a purchase of $15.00. Going forward, we are testing our participation rate among our customers without an extra incentive. It is imperative that all associates are engaged in pointing out the survey invitation on the receipt and asking our customers to participate, both in the Front End and Pharmacy. We will continue to monitor the success of this program and adjust if needed on a go forward basis.
IMPORTANT: Due to the fact that a customer has two weeks from the date of their receipt to complete the survey, the potential exists for a customer who possesses a receipt from the last two weeks to take the survey but NOT be given a $3.00 coupon. If a customer inquires about the $3.00 coupon that they didn't receive and presents their survey invitation, process the coupon for them via a $3.00 price mod on their current transaction as an apology for the confusion and inconvenience. The cashier should then initial the survey invitation to acknowledge that the coupon was provided to the customer.
By August 10th, we will be past the two week window and should no longer have to complete manual $3.00 adjustments. For any $3.00 coupons that are presented at the store but do not scan, we should process the coupon manually. After 8/10, this issue should no longer exist.
my sources:
♥ melissa
riteaidstoresurvey.com
for the mommas
